FAQ

Shipping & Delivery

How quickly will my Celestgrove package arrive? We know you're eager to style your new ceramics! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Highly recommended for upcoming dinner party hosting, sudden holiday gifting, or when you need your luxury home upgrades delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice for expanding your ongoing seasonal tableware rotation.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, hand-finished artisan ceramics with zero shipping costs on qualifying orders.

How do you ensure fragile ceramics don't break during shipping? We are absolute experts in shipping fragile art! Every Celestgrove piece is double-wrapped in custom shock-absorbing foam sheets, nestled within a form-fitting inner cell box, and surrounded by eco-friendly biodegradable packing peanuts inside a heavy-duty, double-walled corrugated outer box. We guarantee your ceramics arrive completely crack-free, chip-free, and flawless.

Can I track my shipment? Absolutely. As soon as your order leaves our fulfillment center, you will receive an automated email containing a secure tracking number so you can track your package straight to your doorstep.

Materials, Care & Safety

Are Celestgrove ceramics safe for the microwave and dishwasher? Yes, 100%. Because our clay is vitrified at ultra-high kiln temperatures, our ceramics do not absorb moisture, making them entirely microwave-safe without overheating. They are also fully dishwasher-safe; however, to maximize the lifetime luster of hand-applied glazes, we always recommend loading them gently to avoid hard knocking.

Are your glazes completely safe for hot acidic foods like citrus or coffee? Absolutely. All our glazes are certified food-safe and inert. They will never leach chemicals, stain, or absorb food odors and colors, even when exposed to high-temperature liquids, rich vinegars, or highly acidic ingredients.

How should I handle matte-finish glaze surfaces? Our matte and satin glazes are incredibly durable, but like all high-end matte ceramics, they can occasionally experience minor "metal marking" from heavy silver cutlery scraping. These are not scratches in the glaze, but microscopic metal deposits left by utensils, which can be easily wiped away using a gentle abrasive cleaner like Bar Keepers Friend or baking soda.

Returns & Breakage Policy

What happens if my item arrives broken? While our protective packaging achieves a near-perfect safety record, accidents can happen in transit. If an item arrives damaged, simply take a clear photo of the broken piece along with the shipping label and email it to us within 48 hours of delivery. We will ship out a brand-new replacement to you immediately, completely free of charge.

What is your standard return policy? We want you to style your space with absolute joy! For strict hygiene and home safety regulations, we accept standard returns only on completely unused, unwashed ceramics in their original, pristine condition and factory-packaged inner boxes within 30 days of delivery.